This information is based on the information dated at: march 16th 2020
You may have been looking forward to it for a long time. Your dream holiday to South Africa was getting closer and you were ready for it. Until the Corona virus emerged and the world has been in its grip for weeks now. We would like to inform you about the possibilities to rebook or cancel your stay at Homes of Africa.
For booked houses, with an arrival date until May 1, 2020, we will be more flexible in the rebooking of the reservation. There are two options in this:
Transfer to new date:
You can change the period in which you want to stay in the booked house free of charge. Pay attention to the availability of the house. If the rental price of the new booking becomes more expensive, the additional cost will be at your own. If the fare of the new holiday becomes cheaper, Homes of Africa will refund the difference.
Rebooking without a new travel date:
It may be that you cannot or do not want to set a new date. In this case you will receive a voucher from us worth the amount already paid. This voucher is valid with a stay within 2 years from the moment you received the voucher code. You must payed the full amount to receive the voucer. We fully understand that you may prefer a refund of the amount paid. However, the circumstances are so exceptional that we have opted for an exceptional solution. Industry association ANVR supports this solution.
As there is currently no negative travel advice for South Africa and it is still possible to travel to South Africa, it is not possible to cancel the stay. Do you have any doubts about the trip? Then you can use the rebooking options described above. Do you still want to cancel the stay? In that case, the regular cancellation conditions apply.
Should an official negative travel advice come to South Africa or it is no longer possible to travel to South Africa, cancellation can be requested through travel insurance.
Bookings with an arrival date from May 1
For these bookings, based on the information we have now, we assume that the journey will continue. This of course depends on the current situation at that time.
We are ready for you!
We can be reached via email [email protected] or by telephone to help you with rebooking or canceling. We sincerely hope that the above measures will minimize the impact on you. It remains for us: pay close attention to yourself and your neighbors. Health is paramount.
Kind regards on behalf of the entire Homes of Africa team.